9-1-1 Dispatcher Re-certification Course

The 40-hour 9-1-1 Communications Officer National Re-certification Course is for the individual who receives calls for public safety assistance and dispatches the public safety field personnel and has already completed the NECI 9-1-1 Communications Officer National Certification Course within the last 36 months.

This course meets the following national 9-1-1 standards:

  •  APCO ANSI National Public Safety 9-1-1 Training Standard
  •  NENA 56-004 – TTY/TDD Call Handling Standard
  •  NENA 56-005 - NENA Call Answering Standard
Completion of the 9-1-1 Communications Officer National Re-certification Course “and” completion of any state or agency requirements allows the student to practice their skills using the call-handling and dispatch protocols approved by the agency Executive Officer.

Student Performance Objectives

By the end of the course, the 9-1-1 Communications Officer candidate will have demonstrated knowledge and proficiency in the following subject to a measurable standard:
  •  9-1-1 Ethics
  •  9-1-1 Liability
  •  9-1-1 Legal Issues
  •  9-1-1 Roles and Responsibilities
  •  Overview of Law Enforcement
  •  Overview of Fire Services (This is not the Fire Communications Officer Course)
  •  Overview of Emergency Medical Services (This is not the EMD certification course)
  •  Stress Management in 9-1-1
  •  Interpersonal Communications in 9-1-1
  •  Communication Technologies
  •  FCC Rules and Regulations
  •  9-1-1 Call Processing Techniques
  •  Call Classification
  •  Radio Techniques
  •  Special 9-1-1 Incidents
  •  The Americans with Disabilities Act and 9-1-1
Minimum scores on the final written and practical exercises are required for 9-1-1 Communications Officer Re-Certification eligibility.

Prerequisites – Completion and certification of the NECI 9-1-1 Communications Officer National Certification Course within the last 36 months is required for Re-certification in this course.

Re-certification Requirements – Re-certification as an 9-1-1 Communications Officer requires documentary evidence of 24 hours of state-approved continuing education course work every twenty four months and any additional state or agency requirements.