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Continuing Education Courses

NECI Continuing Education Courses are 2 day courses that are intended to strengthen a 9-1-1 Professionals skill set in a particular area of 9-1-1 issues.

Overview of Student Courses

Crimes in Progress Calls

This interactive workshop is for the experienced 9‐1‐1 Officer who desires to update their basic skills with law enforcement specific training for crimes in progress. During this workshop, the student will actively participate in several pre‐scripted role‐play scenarios including home intrusion, rape and domestic violence. These role play scenarios will be created by the agency’s instructor, using actual calls from their database as examples and according to their agency’s specific protocols.

Upon completion of the course, the communications officer should be able to:

  •  Determine the location of the emergency
  •  Determine the most life‐threatening crime in progress
  •  Determine the appropriate response
  •  Ascertain type, and location of any weapons
  •  Update responders
  •  Provide agency‐approved pre‐arrival instructions to caller
  •  Continue to ascertain information from the caller
  •  Continue to update field responders until units arrive on scene
  •  Develop and utilize a crime in progress protocol

Ascertain additional information about the crime scene regarding:

  •  Responding officer safety
  •  Caller and victim safety
  •  Safety of other citizens in the proximity
  •  Personal descriptions
  •  Vehicle descriptions
Domestic Violence Calls Course

The purpose of this course is to provide the 9-1-1 Officer with the key terms, definitions and situational factors associated with domestic violence.

Student Performance Objectives

Upon Completion of this course, the student will be able to:

1. Understand Domestic Violence Terms

2. Understand Domestic Violence Definitions

3. Understand Dynamics of Domestic Violence

4. Understand Why Victims Stay with Abusers

5. Understand Roles and Responsibilities of 9-1-1 in Domestic Violence Calls

6. Understand How to Use a Domestic Violence Protocol

7. Understand Domestic Violence Call‐handling Techniques

Suicide Calls

The purpose of this course is to provide the knowledge and skills necessary to properly handle suicidal callers. The course is designed to inform the 9-1-1 Dispatcher about the suicidal mind and specific courses of action when confronted with a suicide call.

Student Performance Objectives

Upon completion of this block of instruction, the student will be able to:

1. Understanding common myths about suicide

2. Understand the answers to frequently asked questions about suicidal people

3. Understanding suicide

4. Understanding suicidal people

5. Demonstrate how to effectively handle a suicide call

NOTE: In addition to an experienced communications officer, it is suggested that someone trained in handling suicide calls be allowed to co‐teach the class. Suggestions include law enforcement experts in suicidal people, suicide hot lines with experts on staff.

Bomb Threat Calls Course

The purpose of this interactive workshop is to provide the 9‐1‐1 Officer with the knowledge and skills for handling bomb threat call.

Student Performance Objectives

Upon completion of this course, the communications officer should be able to:

  •  Know what questions to ask
  •  Understand the significance of the exact wording of the threat
  •  Understand techniques on how to ascertain information about the caller

Understand the significance of:

  •  What is said by the caller
  •  Voice inflections
  •  Articulation
  •  Background noises
  •  Be able to develop a bomb threat protocol
HAZMAT Calls Course

The purpose of this interactive workshop is to provide the 9‐1‐1 Officer with the knowledge and skills necessary to properly handle hazardous materials (HAZMAT) incident calls.

Student Performance Objectives

By the end of the course, the communications officer should be able to:

  •  Understand HAZMAT call classifications and the considerations of each type
  •  Understand methods of transportation of HAZMAT materials
  •  Understand how to obtain information from marking systems
  •  Demonstrate the ability to receive and process an HAZMAT call
  •  Be able to develop a HAZMAT call protocol

NOTE: Although not required, it is recommended the instructor coordinate a visit to the local HAZMAT team station to allow thecommunications officers to become familiar with the HAZMAT team members and the actual equipment they use prior to this course. It is also recommended that the instructor coordinate with a qualified HAZMAT instructor to provide a 2‐4 hour course in the proper use of the Emergency Response Guide prior to this course.

Stress Management in 9-1-1

The course provides the 9-1-1 Officer with the knowledge and skills to understand what cause stress and how to properly manage it in an emergency communications environment.

Student Performance Objectives

By the end of the course, the communications officer should be able to:

  •  Understand common job‐related frustrations in 9-1-1
  •  Understand things that contribute to life stress
  •  Understand proven solutions to managing stress in a 9-1-1 center
Liability and Legal Issues in 9-1-1

Course Purpose

The purpose of this interactive workshop is to ensure the 9-1-1 Officer understands different types of law, legal concepts, terms, and specific issues related to 9‐1‐1.

This course on 9-1-1 liability, legal issues, and the law is designed to provide accurate and authoritative information in regard to the subject matter covered. It is provided with the understanding of the user that the author or publisher is not engaged in rendering legal advice or services.

It is possible that certain federal, state or local regulations may restrict or require modification of the recommendations contained in this document. Therefore, this document should not be the only source of information used.

NECI customers are hereby advised to contact their legal counsel to ensure conformity with criteria or standards promulgated by various local, state, or federal regulatory agencies. By using this document, the user agrees that NECI will have no liability for any consequential, incidental, special, or punitive damages arising from use of the document.

Student Performance Objectives

By the end of the course, the communications officer should be able to:

  •  Demonstrate an understanding of different types of law
  •  Demonstrate an understanding of legal terms
  •  Demonstrate an understanding of the liabilities of a 9-1-1 communications officer
  •  Demonstrate an understanding of the potential for negligence in a 9-1-1 center
TDD Calls Course

The purpose of this interactive workshop is to ensure that the 9‐1‐1 Officer is completely aware of the American Disabilities Act as it relates to public safety communications. The goal is to make the student familiar with the types of TDD units, how they are used, and appropriate grammar and terminology when communicating with through these devices to a person who is either hearing or speech impaired.

Student Performance Objectives

Upon completion of the course, the communications officer should be able to:

  •  Understand the Americans with Disabilities Act as it relates to 9-1-1
  •  Demonstrate the ability to use of American Sign Language (ASL) on a TDD
  •  Demonstrate the ability to detect TDD calls
EMD Re-Certification

Purpose – The 24-hour EMD Communications Officer National Re-certification Course is for the EMD Communications Officer that has already been certified as an NECI EMD Communications officer within the last 36 Months.

The NECI EMD National Re-Certification Program is based solely on the NHTSA EMD National Standard Curriculum.

National Certification Standards – This program meets the following EMD national certification standards:

  •  NHTSA Standard 11
  •  ASTM 1258 (Standard Practice for EMD)
  •  ASTM 1552 (EMD Selection Criteria)
  •  ASTM 1560 (EMD Program Management)

Completion of the EMD Communications Officer National Re-Certification Course “and” completion of any state or agency requirements allows the student to practice emergency medical dispatching using the EMD protocols approved by the agency medical control officer.

Student Performance Objectives – By the end of the course, the EMD Communications Officer candidate will have demonstrated knowledge and proficiency in the following subject to a measurable standard:

The topics covered in the course include:

  •  The Components of an EMD Program
  •  EMD Roles and Responsibilities
  •  Legal and Liability Issues in EMD
  •  Chief Complaint Types
  •  EMD Protocols
  •  Anatomy and Physiology
  •  Quality Assurance
  •  Re-certification

Minimum scores on the final written and practical exercises are required for EMD certification eligibility.

Prerequisites – Completion and certification of the NECI EMD Communications Officer National Re-Certification Course within the last 36 months is required for certification in this course.

Re-certification Requirements – Re-certification as an EMD Communications Officer requires documentary evidence of 24 hours of state-approved continuing education course work every twenty four months and any additional state or agency requirements.

9-1-1 Dispatcher Re-Certification Course

The 40-hour 9-1-1 Communications Officer National Re-certification Course is for the individual who receives calls for public safety assistance and dispatches the public safety field personnel and has already completed the NECI 9-1-1 Communications Officer National Certification Course within the last 36 months.

This course meets the following national 9-1-1 standards:

  •  APCO ANSI National Public Safety 9-1-1 Training Standard
  •  NENA 56-004 – TTY/TDD Call Handling Standard
  •  NENA 56-005 – NENA Call Answering Standard

Completion of the 9-1-1 Communications Officer National Re-certification Course “and” completion of any state or agency requirements allows the student to practice their skills using the call-handling and dispatch protocols approved by the agency Executive Officer.

Student Performance Objectives

By the end of the course, the 9-1-1 Communications Officer candidate will have demonstrated knowledge and proficiency in the following subject to a measurable standard:

  •  9-1-1 Ethics
  •  9-1-1 Liability
  •  9-1-1 Legal Issues
  •  9-1-1 Roles and Responsibilities
  •  Overview of Law Enforcement
  •  Overview of Fire Services (This is not the Fire Communications Officer Course)
  •  Overview of Emergency Medical Services (This is not the EMD certification course)
  •  Stress Management in 9-1-1
  •  Interpersonal Communications in 9-1-1
  •  Communication Technologies
  •  FCC Rules and Regulations
  •  9-1-1 Call Processing Techniques
  •  Call Classification
  •  Radio Techniques
  •  Special 9-1-1 Incidents
  •  The Americans with Disabilities Act and 9-1-1

Minimum scores on the final written and practical exercises are required for 9-1-1 Communications Officer Re-Certification eligibility.

Prerequisites – Completion and certification of the NECI 9-1-1 Communications Officer National Certification Course within the last 36 months is required for Re-certification in this course.

Re-certification Requirements – Re-certification as an 9-1-1 Communications Officer requires documentary evidence of 24 hours of state-approved continuing education course work every twenty four months and any additional state or agency requirements.