EMD National Certification Course

This is a 24-hour EMD national certification course that certifies formerly trained and experienced emergency communications personnel with the NHTSA EMD National Standard Curriculum. It's primary purpose is to ensure that the student possesses the baseline knowledge and skills to function in the role of an Emergency Medical Dispatcher (EMD) as prescribed by the agency medical control.

The agency medical control is the EMS physician with jurisdiction over the local EMS system. The EMD must use the EMD protocols pre-approved by the agency medical control. This course will train the EMD candidate to direct and manage their emergency medical resources through the agency medical control.

The local, regional, or state medical authority with medical control over the EMS system within which the EMD practices has the authority to waive any requirements related to the EMD training program, EMD instructor requirements and the use and modification of EMD protocols.

EMD Communications Officer National Certification Course

Purpose - The 24-hour EMD Communications Officer National Certification Course is for the 9-1-1 Communications Officer that receives calls and dispatches field responders to medical calls.

The NECI EMD National Certification Program is based solely on the NHTSA EMD National Standard Curriculum.

National Certification Standards

This program meets the following EMD national certification standards:
  •  NHTSA Standard 11
  •  ASTM 1258 (Standard Practice for EMD)
  •  ASTM 1552 (EMD Selection Criteria)
  •  ASTM 1560 (EMD Program Management)
Completion of the EMD Communications Officer National Certification Course “and” completion of any state or agency requirements allows the student to practice emergency medical dispatching using the EMD protocols approved by the agency medical control officer.

Student Performance Objectives

By the end of the course, the EMD Communications Officer candidate will have demonstrated knowledge and proficiency in the following subject to a measurable standard:

The topics covered in the course include:
  •  The Components of an EMD Program
  •  EMD Roles and Responsibilities
  •  Legal and Liability Issues in EMD
  •  Chief Complaint Types
  •  EMD Protocols
  •  Anatomy and Physiology
  •  Quality Assurance
  •  Recertification
Minimum scores on the final written and practical exercises are required for EMD certification eligibility.

This course is a prerequisite for attendance in the EMD Instructor or the EMD Manager courses.


  •  All candidates shall be currently certified in CPR by successful completion of an 8-hour American Heart Association, American Red Cross, or National Safety Council CPR Course.
  •  Certification through any state-approved 9-1-1 basic communications training program is required for certification in this course.
Re-certification Requirements
Re-certification as an EMD Communications Officer requires documentary evidence of 24 hours of state-approved continuing education course work every twenty four months and any additional state or agency requirements.

Course Content

  •  Module One: Emergency Medical Dispatch
  •  Module One: Unit One - Introduction to the EMD Officer Roles and Responsibilities
  •  Module One: Unit Two: Liability and Legal Issues in EMD
  •  Module One: Unit Three- Understanding the Human Anatomy
  •  Module Two: Call Receiving, Response, and Pre-arrival Instructions
  •  Module Two: Unit One- Call Receiving Phase
  •  Module Two: Unit Two- The Response Phase
  •  Module Two: Unit Three- Pre-arrival Instructions
  •  Module Three: Introduction to EMD Protocols
  •  Module Three: Unit One- Introduction to EMD Protocols
  •  Module Three: Unit Two - Introduction to Common Medical Emergencies
Every student manual has a classroom copy of the entire NECI EMD Medical Protocols for role-playing during training.