Stress Management in 9-1-1

The course provides the 9-1-1 Officer with the knowledge and skills to understand what cause stress and how to properly manage it in an emergency communications environment.

Student Performance Objectives

By the end of the course, the communications officer should be able to:
  •  Understand common jobā€related frustrations in 9-1-1
  •  Understand things that contribute to life stress
  •  Understand proven solutions to managing stress in a 9-1-1 center