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Student Courses

NECI 9-1-1 Basic Certification Courses can be taken through either a NECI Instructor led course at your facility or with a self-paced course. NECI courses are meant to certify the student and prepare them for the duties required of them in their 9-1-1 career. Upon completion of a Basic course the student will receive a certificate of completion that meets national standards. Each NECI Certification course is $125. Below are the Basic NECI Certification courses you can choose from:

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40 Hour Basic 9-1-1 Certification Course

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24 Hour EMD National Certification Course

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40 Hour Police Dispatcher National Certification Course

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40 Hour Fire Dispatcher National Certification Course

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24 Hour CTO National Certification Course

Overview of Student Courses

Basic 9-1-1 Certification Course

This 40-hour 9-1-1 Basic Communications course provides employees with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.

This course meets the following national 9-1-1 standards:

  •  APCO ANSI National Public Safety 9-1-1 Training Standard
  •  NENA 56-004 – TTY/TDD Call Handling Standard
  •  NENA 56-005 – NENA Call Answering Standard
  •  NFPA 1061

Course Content

By the end of the course, the 9-1-1 Communications Officer candidate will have received training and been tested (written and practical) in the following subjects:

  •  9-1-1 Ethics
  •  9-1-1 Liability
  •  9-1-1 Legal Issues
  •  9-1-1 Roles and Responsibilities
  •  Overview of Law Enforcement
  •  Overview of Fire Services
  •  Overview of Emergency Medical Services
  •  Stress Management in 9-1-1
  •  Interpersonal Communications in 9-1-1
  •  Communication Technologies
  •  FCC Rules and Regulations
  •  9-1-1 Call Processing Techniques
  •  Call Classification
  •  Radio Techniques
  •  Special 9-1-1 Incidents
  •  The Americans with Disabilities Act and 9-1-1

Basic 9-1-1 Communications certification eligibility requires minimum scores on the final written and practical exercises.

NOTE: Some states require basic certification as a prerequisite for attendance in the 9-1-1 Instructor course. Check with your state 9-1-1 board.

Re-certification Requirements – Re-certification as a 9-1-1 Communications Officer requires documentary evidence of 24 hours of state-approved continuing education course work every twenty four months and any additional state or agency requirements.

Fire Communications National Certification

The 40-hour national certification course is for the experienced and the inexperienced communications officer who desire certification in fire communications.

Course Purpose

The course provides the 9-1-1 Officer with the knowledge and skills to understand the structure and function of the fire service and the role of 9-1-1 during a fire-related call.

Student Performance Objectives

By the end of this block of instruction, the student will be able to achieve the following objectives in accordance with information received during the instructional period:

  •  Understand the fire service organizational structure
  •  Understand the basic functions of the fire service
  •  Demonstrate the ability to properly handle fire-related calls

Course Content

  •  Fire Service History
  •  Firefighting in Colonial America
  •  The Fire Service in America Today
  •  Fire Service Organizational Structure
  •  Fire Service Personnel
  •  Fire Service Training
  •  Fire Service Primary Resource
  •  Basic Functions of the Fire Service
  •  Fire Types and Causes
  •  The History of Fire Communications
  •  Fire Communications in America
  •  Roles and Responsibilities of the FCO
  •  Fire Scene Communications

NOTE: The course instructor will prepare for a local onsite visit to a fire station prior to the course. During the visit, the student will have many pieces of apparatus and equipment explained. The visit should be for an 8-hour shift.

EMD National Certification Course

This is a 24-hour EMD national certification course that certifies formerly trained and experienced emergency communications personnel with the NHTSA EMD National Standard Curriculum. It’s primary purpose is to ensure that the student possesses the baseline knowledge and skills to function in the role of an Emergency Medical Dispatcher (EMD) as prescribed by the agency medical control.

The agency medical control is the EMS physician with jurisdiction over the local EMS system. The EMD must use the EMD protocols pre-approved by the agency medical control. This course will train the EMD candidate to direct and manage their emergency medical resources through the agency medical control.

The local, regional, or state medical authority with medical control over the EMS system within which the EMD practices has the authority to waive any requirements related to the EMD training program, EMD instructor requirements and the use and modification of EMD protocols.

EMD Communications Officer National Certification Course

Purpose – The 24-hour EMD Communications Officer National Certification Course is for the 9-1-1 Communications Officer that receives calls and dispatches field responders to medical calls.

The NECI EMD National Certification Program is based solely on the NHTSA EMD National Standard Curriculum.

National Certification Standards

This program meets the following EMD national certification standards:

  •  NHTSA Standard 11
  •  ASTM 1258 (Standard Practice for EMD)
  •  ASTM 1552 (EMD Selection Criteria)
  •  ASTM 1560 (EMD Program Management)

Completion of the EMD Communications Officer National Certification Course “and” completion of any state or agency requirements allows the student to practice emergency medical dispatching using the EMD protocols approved by the agency medical control officer.

Student Performance Objectives

By the end of the course, the EMD Communications Officer candidate will have demonstrated knowledge and proficiency in the following subject to a measurable standard:

The topics covered in the course include:

  •  The Components of an EMD Program
  •  EMD Roles and Responsibilities
  •  Legal and Liability Issues in EMD
  •  Chief Complaint Types
  •  EMD Protocols
  •  Anatomy and Physiology
  •  Quality Assurance
  •  Recertification

Minimum scores on the final written and practical exercises are required for EMD certification eligibility.

This course is a prerequisite for attendance in the EMD Instructor or the EMD Manager courses.

Prerequisites:

  •  All candidates shall be currently certified in CPR by successful completion of an 8-hour American Heart Association, American Red Cross, or National Safety Council CPR Course.
  •  Certification through any state-approved 9-1-1 basic communications training program is required for certification in this course.

Re-certification Requirements
Re-certification as an EMD Communications Officer requires documentary evidence of 24 hours of state-approved continuing education course work every twenty four months and any additional state or agency requirements.

Course Content

  •  Module One: Emergency Medical Dispatch
  •  Module One: Unit One – Introduction to the EMD Officer Roles and Responsibilities
  •  Module One: Unit Two: Liability and Legal Issues in EMD
  •  Module One: Unit Three- Understanding the Human Anatomy
  •  Module Two: Call Receiving, Response, and Pre-arrival Instructions
  •  Module Two: Unit One- Call Receiving Phase
  •  Module Two: Unit Two- The Response Phase
  •  Module Two: Unit Three- Pre-arrival Instructions
  •  Module Three: Introduction to EMD Protocols
  •  Module Three: Unit One- Introduction to EMD Protocols
  •  Module Three: Unit Two – Introduction to Common Medical Emergencies

Every student manual has a classroom copy of the entire NECI EMD Medical Protocols for role-playing during training.

CTO National Certification

CTO National Certification The CTO National Certification course is a 24-hour course that is for the individual who conducts shift-level agency on-the-job training program for new employees. The CTO candidate should be an experienced and formally trained emergency communications employee, who desires to train others with a structured on-the-job training program.

Course Purpose

The purpose of the course is to teach the CTO candidate how to conduct one-on-one OJT training as required by the agency and according to written performance objectives.

Upon completion of the CTO Certification course the student will be have the following skills:

  •  Execute the agency performance-based on-the-job training program
  •  Implement a standardized training schedule
  •  Follow written performance objectives
  •  Utilize a performance objective rating system
  •  Utilize the various OJT forms and reports
  •  Execute the agency OJT program
  •  Conduct one-on-one OJT training as required

NOTE: The CTO Certification does not qualify the individual to conduct academic classroom training which is reserved for the 9-1-1 Basic Instructor.To qualify as a 9-1-1 Basic Instructor requires the attendance at a 9-1-1 Basic Instructor certification course.

Police Communications National Certification

Coming Soon…