Emergency call centers are stressful places to work.
The last thing you need is roadblocks with continual training requirements.
there is a better way
We can't make emergency communications less stressful. But we can make emergency communications training less stressful.
Wouldn't it be nice if those ever-present training and certification course needs were easy to manage?
We think so too, so we designed our courses with stretched-too-thin call centers in mind.
Flexible
Certify your own Instructor in either self-paced or structured classroom training.
Once your Instructor is certified, train your 9-1-1 Officers whenever you like to accommodate shifts and schedules without time limits or attendee restrictions.
NEW! Individual online courses - no instructor required!
Easy
Order Instructor and Student training supplies online to begin training when you are ready.
No restrictions on attendees. No Instructor re-certification requirement unless your state requires it.
Bonus! Lesson plans and resources for your Certified Instructors make in-house training a breeze.
Supported
Have a question? Need support? Call or email and you'll be in touch directly with our Director for friendly help.
courses
Emergency Communications Certification Courses
Basic National Certification
Instructor Certification
Continuing Education
nationally recognized
9-1-1 certification courses designed to serve small and mid-sized 9-1-1 Centers
We understand that small and medium-sized emergency call centers don't always have the luxury of extra personnel to fill in when someone is out for training. You may have only one Certified Instructor and need to plan Communications Officer training around that Instructor's schedule. Or worse yet you have no Instructors on staff and must constantly send trainees to other sites to be trained.
We've been serving smaller call centers since 1987 and know how to provide the flexibility and support you need.
NECI has been able to customize their products to fit our agency needs. They seem to really care about what we want in our training and resources.
Mellanie S.
Shenandoah County Emergency Communications
NECI has been a valued 9-1-1 Training provider for our Communications center for over 10 Years.
HOLLY R.
Haralson County E911 Director
A few of our valued customers
start here
Get Your 9-1-1 Team Certified
step 01
Certify an Instructor
Does your Instructor want a self-paced course? Or would he or she prefer a live online or classroom setting? Either way, we've got you covered. Bonus: all Instructor certifications include lesson plans to make it easy for your Instructors to train your team.
step 02
Order Student Materials
Order student manuals online, receive them within days, and design a training schedule that fits your PSAP's needs.
step 03
Train & Certify Dispatchers
Your Instructor can use our lesson plans to easily plan student training - either self-paced or in a structured setting with other students. Your dispatchers receive nationally recognized certification in a way that works with your center's structure and staffing.
