9-1-1 Communications Officer – Recertification Course
The 40-hour 9-1-1 Communications Officer National Recertification Course is for the individual who receives calls for public safety assistance and dispatches the public safety field personnel and has already completed the NECI 9-1-1 Communications Officer National Certification Course within the last 36 months. This course meets the following national 9-1-1 standards: APCO ANSI National Public…
Bomb Threat Calls CE Course – Student Course
This course provides the 9‐1‐1 Officer with the knowledge and skills for handling bomb threat calls. This course is taught by your NECI Certified Basic 9-1-1 Instructor(s). Up to 8 hours of CE credit can be earned by taking this course. Objectives The communications officer should be able to: Know what questions to ask Understand…
Crimes in Progress Calls Calls CE Course – Student Course
This interactive workshop is for the experienced 9‐1‐1 Officer who desires to update their basic skills with law enforcement specific training for crimes in progress. During this workshop, the student will actively participate in several pre‐scripted role‐play scenarios including home intrusion, rape and domestic violence. These role play scenarios will be created by the agency’s…
Domestic Violence Calls CE Course – Student Course
This course provides the 9-1-1 Officer with the key terms, definitions and situational factors associated with domestic violence. This course is taught by your NECI Certified Basic 9-1-1 Instructor(s). Up to 8 hours of CE credit can be earned by taking this course. Objectives The communications officer should be able to: Understand domestic violence terms…
Emergency Medical Dispatch Officer – Recertification Course
The 24-hour Emergency Medical Dispatch Officer National Recertification Course is for the EMD Officer that has already been certified as an NECI EMD Officer within the last 36 Months. The NECI EMD National Recertification Program is based solely on the NHTSA EMD National Standard Curriculum. This program meets the following EMD national certification standards: NHTSA…
Hazmat Calls CE Course – Student Course
This interactive workshop provides the 9‐1‐1 Officer with the knowledge and skills necessary to properly handle hazardous materials (HAZMAT) incident calls. This course is taught by your NECI Certified Basic 9-1-1 Instructor(s). Up to 8 hours of CE credit can be earned by taking this course. Objectives The communications officer should be able to: Understand…
Liability and Legal Issues in 9-1-1 CE Course – Student Course
The course provides the 9-1-1 Officer with information about different types of law, legal concepts, terms, and specific issues related to 9‐1‐1. This course is taught by your NECI Certified Basic 9-1-1 Instructor(s). Up to 8 hours of CE credit can be earned by taking this course. NOTE: This course provides accurate and authoritative information…
Stress Management in 9-1-1 CE Course – Student Course
This course provides the 9-1-1 Officer with the knowledge and skills to understand what causes stress and how to properly manage it in an emergency communications environment. This course is taught by your NECI Certified Basic 9-1-1 Instructor(s). Up to 8 hours of CE credit can be earned by taking this course. Objectives The communications…
Suicide Calls CE Course – Student Course
This course provides the knowledge and skills necessary to properly handle suicidal callers. The course is designed to inform the 9-1-1 Dispatcher about the suicidal mind and specific courses of action when confronted with a suicide call. This course is taught by your NECI Certified Basic 9-1-1 Instructor(s). Up to 8 hours of CE credit…
TDD Calls CE Course – Student Course
This course ensures that the 9‐1‐1 Officer is completely aware of the American Disabilities Act as it relates to public safety communications. This course is taught by your NECI Certified Basic 9-1-1 Instructor(s). Up to 8 hours of CE credit can be earned by taking this course. Objectives The communications officer should be able to:…
praise for neci9-1-1 courses
Our new books arrived yesterday. I cannot tell you how excited my folks were to get them. They loved the ease, the look, and the modified versions.
Mellanie S.
Shenandoah County Emergency Communications
start here
Get Your 9-1-1 Team Certified
step 01
Certify an Instructor
Does your Instructor want a self-paced course? Or would he or she prefer a live online or classroom setting? Either way, we've got you covered. Bonus: all Instructor certifications include lesson plans to make it easy for your Instructors to train your team.
step 02
Order Student Materials
Order student manuals online, receive them within days, and design a training schedule that fits your PSAP's needs.
step 03
Train & Certify Dispatchers
Your Instructor can use our lesson plans to easily plan student training - either self-paced or in a structured setting with other students. Your dispatchers receive nationally recognized certification in a way that works with your center's structure and staffing.
