9-1-1 Communications Officer – Recertification Course

The 40-hour 9-1-1 Communications Officer National Recertification Course is for the individual who receives calls for public safety assistance and dispatches the public safety field personnel and has already completed the NECI 9-1-1 Communications Officer National Certification Course within the last 36 months.

This course meets the following national 9-1-1 standards:

  • APCO ANSI National Public Safety 9-1-1 Training Standard
  • NENA 56-004 – TTY/TDD Call Handling Standard
  • NENA 56-005 – NENA Call Answering Standard

This course is taught by your Certified Basic 9-1-1 Instructor(s).


Completion and certification of the NECI 9-1-1 Communications Officer National Certification Course within the last 36 months is required for certification in this course.


The 9-1-1 Communications Officer candidate will have demonstrated knowledge and proficiency in the following subject to a measurable standard:

  • 9-1-1 ethics
  • 9-1-1 liability
  • 9-1-1 legal issues
  • 9-1-1 roles and responsibilities
  • Overview of Law Enforcement
  • Overview of Fire Services (This is not the Fire Communications Officer Course)
  • Overview of Emergency Medical Services (This is not the EMD certification course)
  • Stress management in 9-1-1
  • Interpersonal communications in 9-1-1
  • Communication technologies
  • FCC rules and regulations
  • 9-1-1 call processing techniques
  • Call classification
  • Radio techniques
  • Special 9-1-1 tncidents
  • The Americans with Disabilities Act and 9-1-1
Certification Requirements
  • Minimum scores on the final written and practical exercises are required for 9-1-1 Communications Officer recertification eligibility.
  • Some states may have additional requirements

Instructor Top page and single course pages – one course, up to 3 certs – save time and money – the course is primarily about adult education and presentation skills/being and effective instrctor – NOT about how to do the dispatch job – everyone attends all three days regardless of how many certs you get – explain that discounts will show only when added to the cart


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