The 40-hour 9-1-1 Communications Officer National Recertification Course is for the individual who receives calls for public safety assistance and dispatches the public safety field personnel and has already completed the NECI 9-1-1 Communications Officer National Certification Course within the last 36 months.
This course meets the following national 9-1-1 standards:
- APCO ANSI National Public Safety 9-1-1 Training Standard
- NENA 56-004 – TTY/TDD Call Handling Standard
- NENA 56-005 – NENA Call Answering Standard
This course is taught by your Certified Basic 9-1-1 Instructor(s).
Prerequisites
Completion and certification of the NECI 9-1-1 Communications Officer National Certification Course within the last 36 months is required for certification in this course.
Objectives
The 9-1-1 Communications Officer candidate will have demonstrated knowledge and proficiency in the following subject to a measurable standard:
- 9-1-1 ethics
- 9-1-1 liability
- 9-1-1 legal issues
- 9-1-1 roles and responsibilities
- Overview of Law Enforcement
- Overview of Fire Services (This is not the Fire Communications Officer Course)
- Overview of Emergency Medical Services (This is not the EMD certification course)
- Stress management in 9-1-1
- Interpersonal communications in 9-1-1
- Communication technologies
- FCC rules and regulations
- 9-1-1 call processing techniques
- Call classification
- Radio techniques
- Special 9-1-1 tncidents
- The Americans with Disabilities Act and 9-1-1
Certification Requirements
- Minimum scores on the final written and practical exercises are required for 9-1-1 Communications Officer recertification eligibility.
- Some states may have additional requirements
Instructor Top page and single course pages – one course, up to 3 certs – save time and money – the course is primarily about adult education and presentation skills/being and effective instrctor – NOT about how to do the dispatch job – everyone attends all three days regardless of how many certs you get – explain that discounts will show only when added to the cart
