This online course provides students with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.
This course meets the following national 9-1-1 standards:
- APCO ANSI National Public Safety 9-1-1 Training Standard
- NENA 56-004 – TTY/TDD Call Handling Standard
- NENA 56-005 – NENA Call Answering Standard
- NFPA 1061
Course Content
The Basic 9-1-1 Communications Officer candidate will demonstrate knowledge and proficiency in the following subjects to a measurable standard:
- 9-1-1 Ethics
- 9-1-1 Liability
- 9-1-1 Legal Issues
- 9-1-1 Roles and Responsibilities
- Overview of Law Enforcement
- Overview of Fire Services
- Overview of Emergency Medical Services
- Stress Management in 9-1-1
- Interpersonal Communications in 9-1-1
- Communication Technologies
- FCC Rules and Regulations
- 9-1-1 Call Processing Techniques
- Call Classification
- Radio Techniques
- Special 9-1-1 Incidents
- The Americans with Disabilities Act and 9-1-1
What Is Included:
- Online course with video instruction and quizzes
WHO SHOULD PURCHASE THE AGENCY COURSE
- This course is for agencies, departments, or schools who are purchasing the course for one or more individuals in their organization.
- If you are an individual student purchasing the course for yourself, you should purchase the Personal Course.
HOW THE AGENCY COURSE WORKS
- Purchase seats for your agency or department on this page.
- You’ll receive a Quick Start Guide via email after your purchase.
- You can create one or more “teams” and add team leaders and students from the Group Leader Dashboard.
- Each student will receive a welcome email with a course login and instructions to take the course.
- Log in and purchase more seats and and add students as needed.
