This course provides the 9-1-1 Officer with the knowledge and skills to understand what causes stress and how to properly manage it in an emergency communications environment.
This course is taught by your NECI Certified Basic 9-1-1 Instructor(s).
Up to 8 hours of CE credit can be earned by taking this course.
Objectives
The communications officer should be able to:
- Understand common job related frustrations in 9-1-1 work
- Understand things that contribute to life stress
- Understand proven solutions to managing stress in a 9-1-1 center
