This online course provides students with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.
This course meets the following national 9-1-1 standards:
- APCO ANSI National Public Safety 9-1-1 Training Standard
- NENA 56-004 – TTY/TDD Call Handling Standard
- NENA 56-005 – NENA Call Answering Standard
- NFPA 1061
Course Content
The Basic 9-1-1 Communications Officer candidate will demonstrate knowledge and proficiency in the following subjects to a measurable standard:
- 9-1-1 Ethics
- 9-1-1 Liability
- 9-1-1 Legal Issues
- 9-1-1 Roles and Responsibilities
- Overview of Law Enforcement
- Overview of Fire Services
- Overview of Emergency Medical Services
- Stress Management in 9-1-1
- Interpersonal Communications in 9-1-1
- Communication Technologies
- FCC Rules and Regulations
- 9-1-1 Call Processing Techniques
- Call Classification
- Radio Techniques
- Special 9-1-1 Incidents
- The Americans with Disabilities Act and 9-1-1
Certification Requirements
- Completion of the entire online course including quizzes for each module and a passing grade on the final exam.
What Is Included:
- Online course with video instruction and quizzes
- Online final exam
- Digital certificate upon receipt of passing grade on final exam.
