Basic 9-1-1 Communications Officer National Certification – Course Materials ONLY

This 40-hour course provides employees with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.

This course meets the following national 9-1-1 standards:

  • APCO ANSI National Public Safety 9-1-1 Training Standard
  • NENA 56-004 – TTY/TDD Call Handling Standard
  • NENA 56-005 – NENA Call Answering Standard
  • NFPA 1061

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Course Content

The Basic 9-1-1 Communications Officer candidate will demonstrate knowledge and proficiency in the following subjects to a measurable standard:

  • 9-1-1 Ethics
  • 9-1-1 Liability
  • 9-1-1 Legal Issues
  • 9-1-1 Roles and Responsibilities
  • Overview of Law Enforcement
  • Overview of Fire Services
  • Overview of Emergency Medical Services
  • Stress Management in 9-1-1
  • Interpersonal Communications in 9-1-1
  • Communication Technologies
  • FCC Rules and Regulations
  • 9-1-1 Call Processing Techniques
  • Call Classification
  • Radio Techniques
  • Special 9-1-1 Incidents
  • The Americans with Disabilities Act and 9-1-1
Certification Requirements
  • Completion of the 40-hour course. Attendance is mandatory.
  • Minimum scores on the final written and practical exercises are required for Basic 9-1-1 Communications certification eligibility.
What Is Included:
  • Course manual ONLY for one student
  • Digital certificate upon completion of course requirements

NOTE: This course covers certification for one student. Included with the course is one manual for that student. This manual may not be reused with additional students for additional certifications.

IMPORTANT: This is only the course manual for one student. It does NOT include instruction. The material in the manual must be taught by a NECI9-1-1 certified Instructor.

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